Volvo Garage in the West Island

[dante1]

Does anyone know of a good garage in the West Island?

I know there is Swedish auto in NDG but they are a bit too far.

Thanks,

Dante1

[rj240]

Does anyone know of a good garage in the West Island?

I know there is Swedish auto in NDG but they are a bit too far.

Thanks,

Dante1

If you want to go to an independant garage and not a Volvo dealer, I have two recommendations nearby (but not in the West Island):

Euro Volvo - 9875 Clark, corner Sauve. 514-387-5225

Deo Auto Services - 5455A Royalmount. 514-735-0039

Both are Volvo specialists, have extensive Volvo experience, and do good work...

[d-bock]

Volvo Pointe-Claire. They offers deals on parts for VIP members. See the ad below

Edit: rj240 was quicker than me! (he's from Volvo Pointe-Claire by the way...)

[rj240]

I like Volvo Pointe-Claire as well...but I'm a little biased...

[dante1]

dissapointed

Well, I would do business with Volvo Pointe Claire but they overlooked things I paid for. Every time I brought my car there, I had problems.

Recently, I had my 72 000km inspection done and on the invoice it stated that they replaced my pollen filter. A few days later I started to hear a rumbling noise from the heater fan. I read on a forum that it may be an dead leaf of something foreign making that noise. I was told to remove the pollen filter and try to clean as much as I can. To my surprise, I found a filthy pollen filter with old dead leaves lodge in between the fins. They basically never changed the filter that I was clearly charged on the invoice.

2nd, On the invoice it stated that ALL lights(Bulbs) were checked and tested "OK". Well, 2 bulbs were burnt out before I even brought the car there. How did I know they were burnt? Two month prior to bring them the car, I had the car inspected at CAA and on the report, they mentioned 2 burnt bulbs.

Now on those 2 things... what else did they miss? Did they forget to flush the brake fluid? Did they actually change my oil?

There are other things but I won't get into it. That is why I rather take my car somewhere else. Anyway, the warranty is over and they also charge $129.00/hour labor.

I just replaced my rear brakes myself today. Cost me 2 hours of my time and $350.00 in parts from http://www.ifirstforce.com/.
Saved myself at least $300.00.

All to say, I am VERY disappointed in Volvo for building such a problematic SUV. It's on it's 2nd transmission with only 72 000km. I have spent close to $8000.00 in repairs this year. Chrysler offered me $7000.00 as a trade in. Is that sad or what?

My .02 cents

Dante1

[rj240]

I would be disappointed as well if I were in your place...

Mistakes do happen, and it is unfortunate that you were a victim of someones mistake...

Unfortunately, I do not work in the service department, so I can't speak to exactly what happened, but I hope that you went back, spoke to the service manager, and allowed them to fix their mistakes...

That being said, I do work in the Parts department, and can attest to the difference in quality between Genuine Volvo parts and aftermarket parts. This is especailly true when it comes to brake components. All of my experience with aftermarket brake components has shown a significant difference in the quality...you really do get what you pay for. Volvo has carefully calculated a compromise (because there is always a compromise!) between noise, braking performance, and brake wear. This results in a high level of braking performance with minimal noise and good wear. It is very rare to find an aftermarket brake pad or disc that will give you the same combination at a lower price. You will almost always see a difference one of those areas...

As manager of my department, I try my very best to make sure that my customers are well taken care of, and that we come through with what we promise. No one is perfect, but we will always own up to our mistakes, and try to make things right.

Unfortunately, your service experience at our dealership has left you with a bad taste in your mouth, but I hope that you will consider visiting my Parts department for your future parts purchases, while taking advantage of the 15% off that I offer to my fellow CVQ VIP members...

In the future, please do not hesitate to ask for me directly for assistance in any parts-related matters...

Best regards,

Roger Jin
Parts manager
Volvo Pointe-Claire

[rj240]

Regarding the car itself...

Unfortunately, you have some hits and you have some misses. The transmission in our previous T6 models sadly just weren't up to the task.

The XC90 itself has been a great seller for Volvo, and when initially released in 2003, had many World-firsts in both safety and features for an SUV. The T6 model with the 4-speed transmission was eliminated with the new generation of engines, and our current line of 6-cyl engines and 6-speed transmissions in the new XC90's have proven to be outstanding so far...

No one designs a car with the intention of having problems, and in fact, it was Volvo's desire for safety that backfired in terms of transmission issues in the T6 models. Volvo always prefers to place it's engines transversely, in order to maximize the space in the engine compartment for crash safety. Unfortunately, back in the late '90s when the P2 platform was being designed, the technology was not available for ultra-compact 5 or 6-speed automatic transmissions, so Volvo used a GM designed 4-speed (big mistake), which is in fact the smallest 4-speed automatic transmission available. This was done so that the engine could remain mounted transversely...therefore increasing crash safely, but unfortunately, the transmission proved to be troublesome...

Fast forward 10 years, and the Volvo's new 6-cyl engines continue to be mounted transversely, but now with Volvo designed 6-speed transmissions....

I don't know exactly why the transmissions fail, but I hope that the current versions that are being used to to replace the failing ones will outlast the originals...